Terms and Conditions

Bliss Bakery Ltd


Bliss Bakery wants your online ordering experience to be satisfying and worry free. To ensure your safety and privacy, our online policy is outlined as follows.


All prices quoted are in New Zealand dollars and include GST (Goods and Services Tax) of 15%. While we endeavor to ensure the accuracy of our pricing on the website, Bliss Bakery reserves the right to adjust prices without prior notice.


Bliss Bakery accepts internet banking payments and major credit cards through Stripe gateway.

Representation Accuracy

Online shop product photos are depicted as accurately as possible but due to the product’s handmade nature, variations in size, colour and likeness may occur.

Product Delivery Security

Products are delivered or picked up as per customer instructions recorded on the checkout page. Once delivered or picked up, product security, including frozen products, becomes the responsibility of the customer. 


Completing an online purchase indicates the purchaser has read these terms and conditions and accepts all product ingredients as listed for the product on the Bliss Bakery website. 

Refund Policy

If you need to cancel your order, please do so as early as possible . In such cases any item ordered will be fully refunded provided that the order is cancelled by email or phone before the product has been made. If the order is not cancelled by email or phone before the product has been made the full charge will apply for that order.


Please check the product at the time of pick up for any damage. If damaged please contact Bliss Bakery immediately to arrange refund or replacement of the product.

If you are unsatisfied with the quality of the product then contact Bliss Bakery Ltd and your report will be actioned within three days.


Bliss Bakery understands the importance of security. We make use of SSL, or Secure Sockets Layer technology to ensure that your details (i.e. credit card details) are encrypted and cannot be intercepted.


We respect your privacy and value your business. Bliss Bakery will never make your personal details available to any other party. We will hold your details in order to process your order and at time to time may send you relevant information. If at any time in the future you would like your details removed from our customer list, please advise us accordingly.